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DHL Shipment on Hold: What to do? | explained

It’s always nerve-wracking when your shipment is on hold, and you don’t know what to do and what it means. Don’t worry, That is why we’re here to help! We’ve got a few options for you.

DHL is one of the leading courier services in the U.S., handling thousands of packages every day. Sometimes, their tracking system will say “DHL Shipment on Hold.” What does this mean, exactly? And what can you do about it?

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That is the question almost every DHL user asks when they see this notification. Rest assured, there are a few possibilities as to why your shipment might be on hold, and we’ll go over some of them here. Let’s start with the most common reason:

DHL: What does it mean?

A DHL Shipment on Hold means that the package is not moving forward in the shipping process for some reason. This could be because of an issue with the shipment itself or with customs clearance.

So If your shipment is on hold, This means DHL has to verify the shipping information and may need additional time to do so. There are also many possibilities in which the package can be held.

Reasons Behind DHL Shipment on Hold:

A shipment can be held for several reasons, including:

#Bad Weather Condition :

DHL tracking systems are dependent on good weather conditions to update package location and status. If there is a major storm or other bad weather condition in the area, this may delay the process.

#Insufficient Delivery Information:-

One of the most common reasons for a shipment being held is because there is not enough delivery information available. If there is no recipient information, such as a name and phone number, DHL will hold the shipment until they can deliver it to someone.

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#Changes in Shipping Routes:

DHL often changes their shipping routes, especially when they are in the process of transitioning from one carrier to another.

When they do this, it can cause a shipment to be held until DHL is able to confirm that the new carrier is still handling packages for that particular destination address.

#Documents Required by Custom:

DHL may also hold shipments if they require further documentation from Customs. This can happen, for example, when the value of the package is not declared, or it contains restricted materials.

This includes alc#hol, live anim#ls, or dr#gs. If you are expecting a shipment with these types of items, please make sure to contact DHL beforehand to find out what specific documents they will need.

#Sender or Receiver is not available:

Another common reason for a package being on hold is because the sender or receiver is not available to accept it. This can be due to several reasons, such as being out of town or unavailable at the time of delivery.

In these instances, it’s best to be patient and wait for DHL to update the tracking information.

#Pandemic:

Disease pandemics are another reason why DHL might hold a package. They can do this if the shipper or recipient is located in an area where there have been confirmed cases of the disease, or they are being shipped to an affected area with further potential exposure.

If you’re expecting a shipment that falls into this category, please be patient and wait for DHL to update the tracking information.

#Other Reasons:

DHL has many reasons to hold a shipment, including incorrect, missing documentation, DHL holiday, etc. If you need further help understanding why your package is on hold, don’t hesitate to reach out to DHL Customer Service.

DHL: What Does It Mean When a Shipment is Pending?

In most cases, a shipment being held in “Pending” status means that the package has been received at DHL, but, for whatever reason, it’s stuck waiting for processing. Either there were issues with the paperwork, or it requires special handling. 

In these instances, the sender or receiver should investigate what needs to be fixed in the shipment.

Pending” is also used when a package is received at DHL, but no details are available yet. This happens most often with international shipments.

If you’re waiting for something that has been shipped from outside of the country, it’s best to be patient and wait for DHL to update the tracking information.

In either case, if you have any questions or concerns, don’t hesitate to reach out to DHL Customer Service. They’ll be more than happy to help.

DHL: What can I do?

If your shipment is on hold, you can do a few things to help the process along.

-Submit any missing documentation as soon as possible. This includes customs forms and signed delivery receipts.

-Make sure that the shipping information is correct before submitting it to DHL. If you have recently submitted an address change request, your shipment will not be accepted for delivery at that location.

-Check with your neighbors to see if they have received a package from you since it may have been delivered without a signature if there was nobody present at the time of delivery.

If you need additional assistance, DHL Customer Service can be reached via their hotline or Live Chat.

#Should I worry if DHL Shipment gets on hold

No, you should not worry if your shipment is on hold. As we stated earlier, this usually just means that DHL needs a bit more time to verify the shipping information.

It will get resolved in a few days, and you’ll get an update at the location where it was sent from. In the meantime, you can always contact DHL Customer Service for more information.

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FAQs:

What does it mean when DHL says a shipment is on hold?

There can be a variety of reasons why a shipment might be on hold with DHL. It could be that the paperwork was incorrect, the package needs special handling, or the shipper or recipient is not available to accept it.

Should I worry if my shipment is on hold?

No, you should not worry if your shipment is on hold. As we stated earlier, this usually means that DHL needs more time to verify the shipping information.

How do I check if my package has been shipped?

If you need to track down your package in order to determine if it has been shipped, you can track the package using the tracking number you’ve received.

What do I do if my package is on hold?

You can do a few things to help the process along once your shipment has been put on hold with DHL.

These include submitting any missing documentation as soon as possible, making sure that the shipping information is correct, and checking with your neighbors to see if they have received a package from you.

If you need additional assistance, DHL Customer Service can be reached via their hotline or Live Chat.

Can I pick up my package if it's on hold?

In most cases, no. If the package is being held because of incorrect or missing documentation, it cannot be released until the issues are resolved. If it’s being held because you or the recipient are not available, there is a way to retrieve it.

Conclusion

Hopefully, this article has answered any questions you may have had about DHL shipments being put on hold. If not, don’t hesitate to reach out to DHL Customer Service for more information. They’ll be happy to help!

Also, you can comment down below; we would love to help you further, and if you liked the post, don’t forget to share it with your friends.

Thanks for reading! 🙂

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About Olivia

Hey, This is Olivia the author of geekzowns. Over the past six years, I have worked for USPS and other leading companies like FedEx, DHL, etc. Now, I am an entrepreneur and I love to write and share info on the internet.

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