How to Return a Package to DHL – Step by step guide

If you’ve received a package from DHL that doesn’t belong to you, or if you simply want to return the package for any other reason, don’t worry – returning it is easy! 

This article will walk you through the steps necessary to return a package to DHL, so read the post until the end to know everything related to it.

Let’s get started.

How to Return a Package to DHL

There are three easy ways to return a package to DHL:

  • 1. Return the package by mail.
  • 2. Return the package to a DHL drop-off location.
  • 3. Schedule a pickup with DHL.

Let’s take a closer look at each of these methods.

1. Return the package by mail.

In order to return a package by mail, simply write “RETURN TO SHIPPER” on the label of the package you wish to return and include your complete contact information along with a copy of your DHL receipt. 

Then, affix this new label over the original label of the package you wish to return. Finally, give this package back to the DHL courier when he makes his next delivery.

It’s important to note that packages must be returned by mail in order for the sender of the package not to be charged for your return. This method is typically best if you have used a credit card or PayPal account to purchase the package since these companies tend to offer great protection for returns.

2. Return the package to a DHL drop-off location.

DHL offers free return shipping labels that can be used to send a returned package back to DHL’s returns facility at no cost. These free return labels are available on DHL’s website.

To use a free return label, simply print the label out and attach it to the package you’re returning. Then, take your package to any local DHL drop-off location.

It’s important to note that not all DHL drop-off locations offer package returns, and Additionally, you may be charged a fee for using certain drop-off locations. To find out whether or not the drop-off location you’re using offers free package returns, contact the facility directly.

3. Schedule a pickup with DHL.

If you can’t mail the package back to DHL yourself or live in an area that doesn’t offer the option of returning the package via mail, then scheduling a pickup with DHL is a great option.

Simply go to the DHL website and click the “Schedule a Pickup” button. You’ll be asked to enter your name, contact information, and other necessary details. 

Once this is done, a return label will be sent to you via email. This label can then be placed on the package you wish to return and dropped off at a DHL drop-off location.

It’s important to note that you may be charged a fee for using this service. Additionally, some restrictions may apply. 

For instance, certain items – such as hazardous materials or large items – cannot be picked up by DHL. Contact the company directly to find out if your package is eligible for a DHL pickup.

How to Return a DHL Package That doesn’t belong to you?

In case you have received a DHL package that doesn’t belong to you and wish to return it back to the original sender, please follow the below-mentioned steps.

1. Prepare the package for pickup:

Make sure the package is sealed with its original packing tape and has nothing sticking out of it. If any contents are visible, DHL will leave a tag on your door notifying you that they have arrived to pick up your package. Do not write the word ‘REFUSED’ on the package, as this will result in a fee.

2. Call DHL to schedule a pickup:

Once the package is ready, call 1-800-225-5345 to schedule a pickup. You will need to provide your name, address, and contact information, and be sure to have the tracking number of the package handy.

3. Wait for the DHL driver to arrive:

DHL will send a driver to your house to pick up the package. Be sure to have the package ready when the driver arrives.

4. Receive a receipt for your return:

The driver will leave you a receipt for your return, which will include the amount you are being credited back.

That’s all! It’s as easy as that. If your package is small, DHL may also send an email reimbursing the shipping charges. This will be determined on a case-by-case basis at their discretion.

Tracking your Return Shipment:

A new tracking number for the returned package will be issued to the sender as soon as DHL initiates the package’s procedure to the shipper. 

There will be no difference between the process for tracking; You can track the status of your return shipment by using DHL’s Online Tracking System.

First, go to DHL’s website and click “Tracking.” Then enter the tracking number you received when the pickup process started. This will bring up information on your package, including its current location. 

If you don’t have a tracking number or have other difficulties tracking your package, contact DHL directly.

Contact DHL

If your questions are not answered in this article, please call DHL customer service at 1-800-225-5345.

DHL Return to Shipper Cost:

There is no cost to return a package to the shipper if the sender uses DHL’s online shipping tools. If you return a package using another service or method, you may be charged a fee.

DHL offers free returns for some packages, but restrictions may apply. Contact DHL to find out if your package qualifies for a free return.

You may find this useful

FAQ:

What is the DHL Return to Shipper policy?

DHL offers a free return service for some packages, but restrictions may apply. Contact the company directly to find out if your package qualifies for a free return. If you return a package using another service or method, you may be charged a fee.

What is the cost for using the DHL Return to Shipper service?

There is no cost to return a package to the shipper if the sender uses DHL’s online shipping tools. If you return a package using another service or method, you may be charged a fee.

How do I contact DHL for more information on the Return to Shipper service?

You may call DHL’s customer service at 1-800-225-5345.

What are some restrictions for using the DHL Return to Shipper service?

Certain items – such as hazardous materials, perishable items, and fragile items – are not eligible for DHL’s Return to Sender program. For more information on what is eligible or ineligible for the service, contact DHL directly.

What if I receive a package that says 'REFUSED' on it?

Do not write “REFUSED” on the package, as this will result in a fee. Contact DHL to schedule a pickup and return the package to the shipper. You will be charged for this service.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please follow the company’s return process and send the item back using DHL’s online shipping tools free of charge. If you return the product using another service or method, you may be charged a fee.

What is the easiest way to return a package using the DHL Return to Shipper service?

The easiest way to return a package using the DHL Return to Shipper service is to use the company’s online shipping tools. There is no cost to return a package to the shipper if the sender uses DHL’s online shipping tools. 

Conclusion:

Overall, the DHL Return to Shipper service is free and can be used through DHL’s online shipping tools, depending on certain restrictions. 

If you refuse or return a package to the shipper and use another method or courier service, there may be a fee involved. 

Thank you for reading this article. For any other questions or suggestions related to the content of the above post, please leave your comments below so we can do our best to answer them. We appreciate your feedback! 

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About Olivia

Hey, This is Olivia the author of geekzowns. Over the past six years, I have worked for USPS and other leading companies like FedEx, DHL, etc. Now, I am an entrepreneur and I love to write and share info on the internet.

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