Have you got the “Held At Post Office, At Customer Request” message while tracking, and you’re confused about it? There’s no need to worry; you’re exactly where you need to be. You’ll find all the answers here.
US Postal Service is one of the leading postal service providers in the United States and other regions, so it makes sense that it would also provide tracking information and a tracking page to make the process easier for its customers.
We sometimes see different types of tracking status [what does held at the post office mean], and they can be confusing for us because they are irrelevant to us, but don’t worry.
Now you don’t have to worry about these things, just read this post to learn everything about USPS held at customer request.
Let’s get started.
Summary: Held At Post Office, At Customer Request
“Held At Post Office At Customer Request” simply indicates that the USPS received a request from a USPS customer to hold a package at the post office for personal pickup. Sometimes, You can also receive this message without requesting it.
In reality, there are a number of factors that can cause this tracking status. Let’s take a look at them all in more detail.
Why does my package say held at post office at customer request?
There are many possible scenarios that could cause this issue, and we have included them all below for you to review carefully. Although this is an assumption, there can be no assurance that this issue still exists.
- There is a possibility that the size of your package is large.
- May carrier encountered a problem.
- Natural disasters such as floods, earthquakes, tsunamis, etc.
- In case of bad weather.
- Not able to locate the resident or the address is incorrect.
- If the courier-driven vehicle is damaged or meets with an accident.
- Packets can sometimes be bundled with additional packages from USPS.
- Senders sometimes request parcels or products.
- Maybe they had a bad experience in your building.
- This may be due to technical difficulties.
The package held at the post office – What To Do?
If you have not requested the hold service, then wait a few days; maybe USPS will deliver your mail.
And if they still do not come to your address and the Usps Hold At Post Office At Customer Request still displays on the screen, then contact the customer support team.
You can also go to your nearest post office, where you will need a valid identification card to collect the package. For more information about your package, you can also contact customer support. They will surely be able to assist you.
You should always enter the correct address of your residence and add your mobile number so that you will be contacted in case of package delivery.
Similarly, if we are talking about the Package Holding At The Post Office, the post office tries to deliver the package three times.
In case of repeated delivery failure, your package will be held for 15 days before returning to the sender so if you’re out of town, make sure you pick it up on time.
Read more about “How Long Does the Post Office Keep Undelivered Parcels” here.
- How to Raise a Complaint in USPS
- What Does In Transit To Destination Mean?
- USPS Tracking Not Updating – How to solve it?
The status of ‘held at the Post Office at customer request’ means that you’ve asked the carrier to hold your package for a while. This can, however, happen even when it’s not requested.
A package can sometimes be held at the request of the customer when a mail carrier is unable to deliver it on the scheduled day because their shift is ending, postal workers say.
In order to pick up your package, you must show your valid ID card at your local post office. The USPS only holds the package for a period of 15 days, and then it is returned to the sender, so visit before then. In some cases, you will be required to show the redelivery notice.
Yes, The post office can initiate holding any package without your permission for a variety of reasons such as safety reasons, piles of mail, etc. If your package is being held without your permission, you can contact customer support for more information.
Having read about Held At Post Office, At Customer Request above, I hope you now have a better understanding of how this works, and you understand what to do.
I would recommend waiting a few days if you haven’t requested it, and if you feel your package is stuck, don’t hesitate to contact the customer service department.
Feel free to ask any questions related to this post below. It would be my pleasure to help you further, and please don’t forget to share this post with your friends if you liked it and found it useful.
Originally posted 2022-11-12 05:00:00.