[Explained] Held At Post Office, At Customer Request

Have you got the “Held At Post Office, At Customer Request” message while tracking, and you’re confused about it? There’s no need to worry; you’re exactly where you need to be. You’ll find all the answers here.

US Postal Service is one of the leading postal service providers in the United States and other regions, so it makes sense that it would also provide tracking information and a tracking page to make the process easier for its customers.


We sometimes see different types of tracking status [Like this], and they can be confusing for us because they are irrelevant to us, but don’t worry, now you don’t have to worry about these things, just read this post to learn everything about Held At Post Office At Customer Request.

Let’s get started.

Held At Post Office At Customer Request

What does Held At Post Office, At Customer Request Means?

Usually Held At Post Office, At Customer Request shows when you request USPS to hold the package at the post office so you can pick up the package yourself, but sometimes it shows when we don’t request it.

At that time, we were worried about the package. Various issues can trigger this status. Here are some of the reasons.

Why is “Usps Held At Post Office At Customer Request” showing While tracking?

We have shared below all possible scenarios that could cause this issue, so please read it carefully. Although this is an assumption, there can be no assurance that this issue existed.

  • There is a possibility that the size of your package is large.
  • May carrier encountered a problem.
  • Natural disasters such as floods, earthquakes, tsunamis, etc.
  • In case of bad weather. 
  • Not able to locate the resident or the address is incorrect.
  • If the courier-driven vehicle is damaged or meets with an accident.
  • Packets can sometimes be bundled with additional packages from USPS.
  • Senders sometimes request parcels or products.
  • Maybe they had a bad experience in your building.
  • This may be due to technical difficulties.

What To Do?

Wait a few days if you haven’t requested the hold service; maybe USPS will deliver your mail. And if they still don’t come to your address and Usps Held At Post Office At Customer Request is still showing, 

then go to your nearest post office, where you will need a valid identification card to collect the package. For more information about your package, you can also contact customer support. They will surely be able to assist you.


You should always enter the correct address of your residence and add your mobile number so that you will be contacted in case of package delivery. Similarly, if we are talking about the Package Holding At The Post Office, the post office tries to deliver the package three times.

In case of repeated delivery failure, your package will be held for 15 days before returning to the sender so if you’re out of town, make sure you pick it up on time. Read more about “How Long Does the Post Office Keep Undelivered Parcels” here.

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What does it mean to be held at the Post Office at customer request?

The status of ‘held at the Post Office at customer request’ means that you’ve asked the carrier to hold your package for a while, and you’ll collect it yourself within a few days.

Sometimes, it shows due to various reasons. If you haven’t requested it, you can contact the support team to find out when it will arrive.

What do I do if my package is held at the post office?

In order to pick up your package, you must show your valid ID card at your local post office. The USPS only holds the package for a period of 15 days, and then it is returned to the sender, so visit before then. In some cases, you will be required to show the redelivery notice.

Can the post office hold my mail without permission?

Yes, The post office can initiate holding any package without your permission for a variety of reasons such as safety reasons, piles of mail, etc. If your package is being held without your permission, you can contact customer support for more information.

Final Thought 

Having read about Held At Post Office, At Customer Request above, I hope you now have a better understanding of how this works, and you understand what to do.

I would recommend waiting a few days if you haven’t requested it, and if you feel your package is stuck, don’t hesitate to contact the customer service department.

Feel free to ask any questions related to this post below. It would be my pleasure to help you further, and please don’t forget to share this post with your friends if you liked it and found it useful.

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About Olivia

Hey, This is Olivia the author of geekzowns. Over the past six years, I have worked for USPS and other leading companies like FedEx, DHL, etc. Now, I am an entrepreneur and I love to write and share info on the internet.

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