USPS Complaints | How to raise a Complaint in USPS

Looking for a guide on how to raise USPS Complaints? If yes! You’re in the right place. In this post, I’m going to present if someone i,e. – you, your neighbor, or anyone facing an issue ,then you can raise a complaint using different methods.

USPS [US Postal Service] is one of the popular service providers among all people. To provide an awesome experience to the customer, USPS offers many ways to raise a complaint in USPS,

So if someone is facing an issue, he can contact or raise a complaint without any hesitation. Because USPS believes in the philosophy that customer is everything if they happy, everything is good or if not then anything bad can happen,

That’s why USPS never ignores complaints, and it doesn’t let down customers ever. Let’s come to the main topic of how to do a complaint; filling and submitting a complaint a relatively easy, and there are many ways to submit a complaint,

So let’s get started…

How to File a Complaint in USPS

To file a complaint, I’m listing some methods with info, so you can easily understand the process and file a complaint, you just have to contact them and tell them all the issues that are happened or happening, their team will surely help you with that.

Contact USPS via Email Form – you can contact them via Email Form, you just have to visit USPS official website, in the contact section, choose your query type and write all the things that you want to ask and hit on submit. There is also an option to raise a claim or ask for a refund.

Send them a complaint letter – you can also write and send a complaint letter to the USPS’s Consumer Advocate office with all the details. The address will be given below; also, you can get an address from the official website.

Making a phone call – you can also contact them via making a phone call by dialing 1-800-ASK-USPS, 1-800-275-8777, or TTY: 1-800-877-8339. It’s a post office complaint number, and it will go to the customer care executive, tell them all the issues and file a complaint.

Visiting the post office – if you’re not much of a tech person, then this method is perfect for you. To raise a complaint, you have to visit your nearest post office and talk with the station manager or with the postmaster, tell them all the issues; they will surely help you by raising a complaint. You can locate your nearest post office with this tool.

To find your nearest post office, you need to visit the nearest post office locator, select the within miles as per your choice, and search; after that, you will get the post office name and address along with contact. For more info, see the below-mentioned image.

usps post office locator

United States Postal Service complaint letter address –

Office of the Consumer Advocates
475 L’Enfant Plaza, SW
Washington, D.C. 20260-2200

How to file a Complaint using USPS Complaint Form

USPS also provides an option to file a complaint via the contact form; it’s an easier process, anyone can file a complaint if they’re facing any issues. USPS accepts only a few complaints via the contact form, such as

  • Injury compensation fraud
  • Contract Fraud
  • Embezzlements and financial crimes
  • Employee Misconduct
  • Election Ballot
  • Kickbacks
  • Computer Crimes
  • Narcotics
  • Destruction of mail by Postal employees or contractors
  • Whistleblower reprisal
  • Internal affairs and executive investigations
  • COVID-19 Stimulus Check
  • Theft of items from the mail by Postal employees or contractors

First, to file a complaint, go to the official website’s contact page by clicking this link and following the below-mentioned instruction.

Note – Before you submit or fill in any details, Please take a minute and read the following details from the contact page before filing a complaint.

  • Fill in all the required details.
  • Fill in yourself when the text box asks.
  • Select Yes or No option when the form asks, “Do you wish to remain anonymous.”

If you select yes, then you do not have to fill in your personal details; if you choose no, then you’ll have to fill in all the required information, i.e., your name, address, contact number, city, state, etc., so it’s all on you.

  • Are you willing to be interviewed?, select Yes or select No from the option.
  • Complete the captcha verification by clicking on the box.
  • Now all done, click on the Preview before you submit details and then submit.

If your complaint regarding tracking, tracking, attempted delivery, late arrival, misdelivery, etc., or related to the package, then complaint the issues to USPS customer service instead of complaining via this form.

File Complaint about Theft, Fraud, Waste, or Abuse Committed by the USPS or its Employee:

If you feel that theft, fraud, waste, or abuse has been committed by USPS staff or through USPS, you can file a complaint against him with the Inspector General (OIG) at the post office.

Many ways out there to file an against Theft, Fraud, Waste, or Abuse Committed by the USPS or its Employee, such as –

  • File a complaint online using a complaint form.
  • Call 1-888-USPS-OIG or 1-888-877-7644 to contact customer care. It’s a USPS customer service complaint number.
  • File a complaint to Inspector General (OIG), know more!

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Final thought

As you saw above information to contact the USPS team to raise a Complaint, There are many more ways to file a complaint to USPS, which we will update in the future. In this post, we’ve shared only essentials method, 

which will help you in any case such as File a Complaint in USPS, File Complaint about Theft, Fraud, Waste, or Abuse Committed by the USPS or its Employee, USPS Delivery Complaints, etc.

You can track your complaint status by contacting the USPS team, many ways, which you can find on the official website – USPS dot com.

I hope you’ll get all the information here; if you liked this post, share it with your friends and family members.

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